Knowledge Bots B2B Guide (EN)
  • Overview
    • πŸ€–Welcome to Blockbrain!
    • πŸ—“οΈBook a Demo
    • πŸ“Working with Knowledgebots
    • πŸ“šGlossary
  • Use Cases
    • πŸ‘©β€πŸ’»Company GPT
    • ⏳Sales Automation
    • 🧩Employee Support
    • 🧐Hotline Helper
    • πŸ“˜Risk & Compliance Management
    • πŸ“ Machinery
    • πŸ“‚Tender Analysis
    • πŸ’‘More Use Cases
  • FOR USERS
    • πŸ‘¨β€πŸ’»Account Setup
    • ✍️Prompt Guide for Better Answers from AI
    • πŸš€How to use Knowledge Bots
      • Chat with Knowledge Bots
      • Manage your Databases in Knowledge Management
      • Use Insights Efficiently
    • 🧰Guide on Advanced Knowledge Bot Features
      • Maximize Agent Use
      • Maximize Workflow Use
      • Maximize Intent Agent Use
      • Maximize Insight Use
      • Maximize Contribute Knowledge Use
    • ⛏️Pick your LLM
    • πŸ”«Troubleshooting
  • FOR BUILDERS
    • βš’οΈHow to build a Knowledgebot
    • πŸ–‹οΈPrompting for Agents and Workflows
    • Build and Apply Advanced Features
      • More on Knowledgebot Settings & Management
      • Create an Agent
      • Set Up Workflows
      • Prepare Intent Agent
      • Use Insights
      • Optimize Contributed Knowledge
    • πŸ”Manage Access
    • πŸ”«Troubleshooting
  • FOR ADMINS
    • πŸ‘¨β€πŸ¦±Manage your Domain
    • πŸ”΅Integrations
    • πŸ₯½Google SSO
    • πŸ•ΈοΈWeb Component
    • πŸ€΅β€β™‚οΈLegal & Compliance
    • πŸš‘Admin Support
  • MOBILE APP
    • πŸ“±Save Knowledgebots as an App
    • ⬇️Download Blockbrain App
    • How it works
    • Mobile Use Cases
  • NEWS
    • πŸ“ˆFeatures & Updates
    • ⏲️Coming soon
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  1. Use Cases

Employee Support

PreviousSales AutomationNextHotline Helper

Last updated 7 months ago

  1. Upload documentation: Upload all relevant user manuals, documentation, and customer support tickets to a central knowledge base.

  2. Instant access to internal information: Provide your colleagues and users with immediate access to internal information, ensuring they always have the necessary data at their fingertips.

  3. Retrieve step-by-step guides: Effortlessly access detailed step-by-step instructions with relevant images or screenshots from hundreds of files.

  4. Reduce onboarding time: Shorten the onboarding time of new team members by 50% by providing them with quick access to all necessary documentation and training materials.

  5. Efficiently resolve inquiries: Resolve 80% of questions without employees needing to escalate or ask colleagues for help, increasing productivity and reducing interruptions.

  6. Organize information: Keep all documents neatly organized and easily searchable, allowing users to quickly find what they need.

With the Knowledge Bot Retriever, your company can optimize information access, improve onboarding processes, and increase overall efficiency.

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