🔫Troubleshooting

Encountering issues with your bot? This guide is here to help and provides solutions to common problems, ensuring you can quickly resolve any issues and maintain smooth operation.

Check the data in your Knowledge Base

Do's

• Data quality: Only upload documents that contain accurate, up-to-date, and relevant information for the intended use case. Minimizing unnecessary information ensures higher answer quality.

• Data format: Ensure that all uploaded documents are readable and formatted properly (PDF, DOCX, TXT, JSON, CSV). Note: Our system currently does not support scanned PDFs.

• Image retrieval: Ensure images in documents are clear and correctly positioned within the text. Remove unnecessary logos and visuals from footers/headings to improve image retrieval success. Images must be saved as PNG or JPEG format within PDF documents for image retrieval to work.

• Proper use case: Clearly define a use case that utilizes the bot's ability to retrieve relevant information from vast amounts of unstructured data and synthesizing it within your unique business context. Explore typical use cases here.

Don'ts

• Sensitive or Personal Data: Do not upload sensitive or personal data without the consent of the respective parties.

• Unauthorized Data and Content: Do not upload data or content that your company does not own or that is not publicly available.

• Complex Mathematical Calculations: Avoid relying on the bot for complex mathematical calculations. If numerical data need to be retrieved, ensure the results are documented.

• Bulk Uploads: Avoid uploading more than 200 documents in a single batch.

• File Size Limit: Do not upload documents larger than 100 MB each. Compress larger files if possible.