Knowledge Bots B2B Guide (EN)
  • Overview
    • πŸ€–Welcome to Blockbrain!
    • πŸ—“οΈBook a Demo
    • πŸ“Working with Knowledgebots
    • πŸ“šGlossary
  • Use Cases
    • πŸ‘©β€πŸ’»Company GPT
    • ⏳Sales Automation
    • 🧩Employee Support
    • 🧐Hotline Helper
    • πŸ“˜Risk & Compliance Management
    • πŸ“ Machinery
    • πŸ“‚Tender Analysis
    • πŸ’‘More Use Cases
  • FOR USERS
    • πŸ‘¨β€πŸ’»Account Setup
    • ✍️Prompt Guide for Better Answers from AI
    • πŸš€How to use Knowledge Bots
      • Chat with Knowledge Bots
      • Manage your Databases in Knowledge Management
      • Use Insights Efficiently
    • 🧰Guide on Advanced Knowledge Bot Features
      • Maximize Agent Use
      • Maximize Workflow Use
      • Maximize Intent Agent Use
      • Maximize Insight Use
      • Maximize Contribute Knowledge Use
    • ⛏️Pick your LLM
    • πŸ”«Troubleshooting
  • FOR BUILDERS
    • βš’οΈHow to build a Knowledgebot
    • πŸ–‹οΈPrompting for Agents and Workflows
    • Build and Apply Advanced Features
      • More on Knowledgebot Settings & Management
      • Create an Agent
      • Set Up Workflows
      • Prepare Intent Agent
      • Use Insights
      • Optimize Contributed Knowledge
    • πŸ”Manage Access
    • πŸ”«Troubleshooting
  • FOR ADMINS
    • πŸ‘¨β€πŸ¦±Manage your Domain
    • πŸ”΅Integrations
    • πŸ₯½Google SSO
    • πŸ•ΈοΈWeb Component
    • πŸ€΅β€β™‚οΈLegal & Compliance
    • πŸš‘Admin Support
  • MOBILE APP
    • πŸ“±Save Knowledgebots as an App
    • ⬇️Download Blockbrain App
    • How it works
    • Mobile Use Cases
  • NEWS
    • πŸ“ˆFeatures & Updates
    • ⏲️Coming soon
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On this page
  • Dashboard - Your Starting Point
  • Chat with a Knowledge Bot
  • Getting Started
  • Using the Chat Interface
  • Chat Shortcuts
  • Methods to Connect Different Types of Data
  • What more can you do while chatting with your AI?
  1. FOR USERS
  2. How to use Knowledge Bots

Chat with Knowledge Bots

PreviousHow to use Knowledge BotsNextManage your Databases in Knowledge Management

Last updated 1 day ago

Dashboard - Your Starting Point

Your dashboard is the control center for your Knowledge Bots. Here's what you can do:

  1. Add Bots: Expand your collection of bots by adding new ones.

  2. Search and Select Bots: Quickly find the right bot for your query by searching through your available bots.

  3. Start a Conversation: Click on a bot to start a conversation and ask for information.


Chat with a Knowledge Bot

Getting Started

Upon opening the application, you'll see a three-panel interface:

  • Left sidebar for adding new "Data Rooms"

    • This area lets you create multiple data rooms (otherwise known as threads). Use separate rooms to keep discussions organized by project, topic, or team, making it easier to manage and revisit your conversations.

  • Central chat interface

  • Right sidebar for settings

Using the Chat Interface

  • The central chat area displays the chat history.

  • At the bottom, you'll find a text input field labeled "Write your message".

  • Type your message or use the microphone icon for voice input.


Chat Shortcuts

In the chat box, you'll find several helpful features to enhance your chat experience:

  1. Trash Icon (Bottom Left Corner) Click this to clear the entire chat history and start a fresh conversation.

  2. Agents These are reusable prompt shortcuts that make repetitive tasks easier. Select an agent to automate common tasks and keep responses consistent.

  3. Auto Button The Auto setting adjusts the bot's response length automatically. It's best to leave it on Auto unless you need shorter answers.

  4. Image Toggle (This feature may not be activated in your instance) Click this to turn your ideas into images. Hover over it to see the message β€œTurn your imagination into imagery.”

  5. Web Research Toggle (This feature may not be activated in your instance) This feature allows the AI to search the internet for real-time information.

  6. Send Icon Click this to send your message or simply press "Enter" on your keyboard.

  7. Mic Icon (Bottom Right Corner) Instead of typing, click this to speak your message aloud.

  8. Token Usage Indicator (Below the Chat Features) This shows how many tokens you’ve used out of your total limit. Tokens represent the chunks of text processed by the AI. For example, "1/120,000" means you've used 1 token out of a total of 120,000. This helps you keep track of your usage and avoid hitting the limit.


Methods to Connect Different Types of Data

The Knowledge Management section, located in the right panel next to the chat interface, offers multiple options for connecting and managing your data sources.

1. Databases

  • Connect to large databases from the data management tab containing chunked documents

  • Ideal for extensive document collections

  • Enables efficient processing of large data volumes

2. Files

  • Upload individual documents

  • Documents are loaded as complete units

  • Perfect for maintaining document context integrity

  • No chunking applied

3. Insights

  • Access previously saved messages and inputs

  • Utilize stored knowledge from past interactions

  • Quick integration of proven solutions

4. Email Integration

  • Currently supports Gmail connection only

  • Access emails from your inbox and folders

  • Import specific emails as insights into your context

  • Note: Other email providers are not supported at this time

5. Additional Context

  • Add custom context information

  • Enhance your knowledge base with specific details

  • Flexible integration of supplementary information

Benefits

  • Comprehensive data integration

  • Flexible access to various knowledge sources

  • Seamless context enhancement

  • Efficient knowledge management

Note: Choose the connection type that best suits your specific needs and data structure.


What more can you do while chatting with your AI?

When the AI returns a response, you’ll find several options that allow you to interact further with the chat.

  1. AI Agents (Magic Wand Icon) Click this to access a list of pre-configured agents. These agents help you quickly generate outputs without typing. For example, you can use an agent to summarize the AI's output with just a click, making it easier to get the results you need.

  2. Pin (Pin Icon) Want to keep a particular conversation handy? Use the Pin button to pin a chat to the side, so it stays visible while you continue chatting. This is useful for referencing important information during the conversation.

  3. Contribute Knowledge (Hand and Light Bulb Icon) If you find an AI response particularly helpful, you can save it to a database for later use. Just click the Contribute Knowledge button, and the chat is saved for future reference.

  4. Reply Icon (Speech Bubble Icon) The Reply icon allows you to respond directly to a specific chat. It helps you continue a conversation or ask a follow-up question about a particular part of the AI’s output.

  5. Speaker Icon (Speaker Icon) Click this to have the AI’s message read out loud. This is helpful if you prefer listening to the response instead of reading it.

  6. Delete Icon (Trash Bin Icon) If you want to remove a specific message, simply click the Delete icon. This will delete that particular chat from the conversation.

  7. Three Horizontal Dots (More Options) Click this to open additional options:

    • Deactivate Message: Temporarily disable the message if needed.

    • Save as Insight: Save the message as an insight for future reference.

    • Copy as Rich Text/Text/Markdown: Copy the message in different formats.

    • Rate Response: Rate the AI's response as either good or bad.

Check out our to learn how to ask clear, effective questions that get better results from your knowledgebots.

To explore these features in detail, check out the Advanced Features .

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page
Dashboard
Chat with a Knowledge Bot
Chatbox
Knowledge Bots Data Flow
Chatting Tools
Prompt Writing Guide