Login Mobile App

This guide explains how to access the Knowledge Bots platform via the mobile app using your company domain.

What You Need

Before logging in to the mobile app, you need your company domain (tenant domain). This ensures you access the correct organization workspace.

Finding Your Company Domain

Your company domain can be found in:

1. Invitation Email: When your administrator invited you, the email included your unique domain URL (e.g., companyname.kb.theblockbrain.ai)

2. Web Browser URL: If you already access Knowledge Bots via web browser:

• Open the platform in your browser

• Look at the address bar at the top of your browser

• Your domain is visible in the URL (e.g., https://companyname.kb.theblockbrain.ai/)

Mobile App Login Process

Step 1: Enter Company Domain

1. Open the Knowledge Bots mobile app

2. On the first screen, you'll see "Company Name Selection"

3. Enter your company domain (e.g., companyname.kb.theblockbrain.ai)

4. Tap “Go to Sign In”

Step 2: Login with Credentials

1. After entering the correct domain, you'll be redirected to the login screen

2. Enter your email address

3. Enter your password

4. Tap Login

Troubleshooting

Can't find your domain?

• Check your invitation email from [email protected]

• Contact your organization's administrator

• Look for the Email Suffix in your invitation (this is typically your domain)

💡 Note: Unlike the previous login flow, the mobile app now requires the domain first to ensure you're accessing the correct organization workspace.