# MS Viva Engage Agent

### What Can You Do?

Once connected, the MS Viva Engage Agent lets you:

* **Find Communities & Posts**: Search across all Viva Engage communities and discover relevant posts and discussions
* **Read & Analyze Conversations**: Get summaries of discussion threads, extract key insights, and identify trending topics
* **Monitor Your Feed**: Stay updated with your personalized feed and track important organizational communications
* **Discover Users & Experts**: Find subject matter experts, active contributors, and networking opportunities within communities
* **Extract Knowledge**: Identify best practices, solutions, and organizational updates shared across communities

### Quick Setup

#### Step 1: **Select MS Viva Engage Agent**

1. In any Blockbrain conversation, click the **AI Model selection** dropdown
2. Click **"Show detailed AI model list"**
3. Find and click **"MS Viva Engage Agent"**
4. Look for **"Configure"** under the Status column

#### **Step 2: Connect to MS Viva Engage**

1. Click **"Configure"**
2. Click the **"Connect"** button
3. Sign in with your Microsoft account when prompted
4. Click **"Accept"** to allow Blockbrain to access your Viva Engage data.

#### Step 3: Start Using Viva Engage

That's it! You can now ask Blockbrain about your Viva Engage communities, posts, discussions, and more.

### What You Can Ask

#### **Finding Communities & Posts**

```
"List all Viva Engage communities I have access to"
"Search for posts about 'remote work policies' in the last month"
"Show me recent posts in the Engineering community"  
```

#### **Reading & Analyzing Conversations**

```
"Summarize the discussion about Q3 planning in the Leadership community"
"What are the key insights from posts about 'digital transformation'?"
"Extract action items from the HR community discussions this week"  
```

#### **Monitoring Your Feed**

```
"Show me the latest posts in my personalized feed"
"What are the trending topics in my feed today?"
"Find important announcements in my recent feed"  
```

#### **Discovering Users & Experts**

```
"Who are the most active users in the Marketing community?"
"Find experts discussing 'cloud migration' across communities"
"Get details for user jane.smith@company.com"  
```

#### **Extracting Knowledge**

```
"Find best practices shared about project management"
"What solutions have been discussed for customer onboarding?"
"Show me organizational updates from the last week"  
```

### How It Works

**Your Access = Blockbrain's Access**

* Blockbrain can only see Viva Engage posts and communities you can access
* If you can't view a post or community, neither can Blockbrain
* Your permissions stay exactly the same

**Safe and Secure**

* Your data remains in Viva Engage
* Blockbrain reads and analyzes only as instructed - no unauthorized posting or changes
* All access is logged in your organization's audit trail

### Tips for Better Results

#### Be Specific

**False:** "Find my post"\
**Correct:** "Search for posts about 'Q3 budget planning' in the Finance community"

#### **Use Keywords and Topics**

**False:** "Show me discussions"\
**Correct:** "Show me all recent posts about 'remote work policies' in the HR community"

#### Mention **Communities and Context**

**False:** "Find the conversation"\
**Correct:** "Find posts in the **Engineering** community about 'API deployment guidelines'"

### Troubleshooting

**"I can't find my post or community"**

* Check if you can see the post or community directly in Viva Engage
* Try using different search terms (e.g., part of the post content, author name, or community name)
* The post might be in a community you don't have access to

**"Permission denied" errors**

* Your Viva Engage permissions may have changed
* Contact your IT team to verify your community access
* Try reconnecting the agent

**"No communities or posts found"**

* You might not have access to any Viva Engage communities
* Check with your administrator about Viva Engage licensing
* Verify you're signed in with the correct Microsoft account

### Privacy and Security

* **Respecting Permissions**: Blockbrain can only access Viva Engage posts and communities you have permission to view
* **No Unauthorized Changes**: Blockbrain only reads and analyzes content—no posting, commenting, or editing without your instruction
* **No Storage**: Blockbrain doesn't store copies of your posts, comments, or community discussions

### Common Use Cases

**Community & Discussion Management**

* Quickly list all your Viva Engage communities
* Search for posts across communities using keywords
* Monitor your personalized feed for important updates

**Content & Knowledge Analysis**

* Summarize lengthy discussion threads and conversations
* Extract action items and decisions from community posts
* Identify trending topics and organizational announcements

**User & Network Discovery**

* Find subject matter experts in specific communities
* Get user details for collaboration and networking
* Identify active contributors and thought leaders

### Example Conversation

**You:** "Search for posts about 'project management tools' in the IT community"

**Blockbrain:**"Here are recent posts about project management tools in the IT community:

* Discussion on Agile management platform evaluation (15 replies)
* Best practices for remote team coordination (8 likes)
* Integration tips for development workflows (3 shares)

Which discussion would you like to explore in detail?"

**You:** "Show me the details from the Agile platform discussion"

**Blockbrain:** *Provides comprehensive summary with key insights, participant recommendations, and action items from the discussion*

### Next Steps

Want to connect more services? Try the [onenote-agent](https://docs.en.theblockbrain.ai/for-users/agents/onenote-agent "mention") to access your notebooks, organize your notes, and manage all your OneNote content directly through Blockbrain.