User Account Management

Learn how to manage and edit user accounts as an Admin.

Deactivating and Reactivating Users

As an admin, you can temporarily disable a user's access to Blockbrain without permanently deleting their account. This is useful in situations such as when an employee leaves the company but you want to preserve their account data.

How to Deactivate a User

1. Navigate to the Users section in the admin panel.

2. Locate the user you want to deactivate.

3. In the Active column, toggle the switch off for that user.

4. A confirmation dialog will appear, warning that the user will lose access to the platform after deactivation.

5. Click Deactivate to confirm, or Cancel.

What Happens When a User is Deactivated

• The user's Status changes from Active to Inactive.

• The user will no longer be able to log in to the platform.

• The account and all associated data are preserved and can be restored at any time.

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Editing a User's Role

As an admin, you can change a user's role by clicking the pencil (edit) icon in their row. A user's role determines what they can access and manage within the platform.

How to Edit a Role

1. Navigate to the Users section in the admin panel.

2. Locate the user whose role you want to change.

3. Click the pencil icon on the right side of their row.

4. Select the desired role from the list.

5. Save your changes.

Available Roles

Role	Description
Admin	Can manage all user roles and access for the organization.
Builder	Can build and manage all bots for the organization.
Builder (External)	Can build and manage their own bots for the organization.
Pro User	Can build and manage their own bots.
User	Can use knowledge bots that are provided.